City of Joplin working to get systems back online after “security incident”
The City of Joplin is working on getting their computer systems back online after a “security incident” has interrupted service. Read the rest of the press release from the city below:
The city understands the importance of maintaining the security of our computer systems.
On July 7, 2021, we discovered a network security incident that resulted in an interruption to our internet, email, and phone services. We immediately isolated the impacted systems, contacted law enforcement, and launched an investigation with the assistance of a professional cybersecurity firm.
We are working diligently to investigate this activity and bring our systems online as quickly as we can. This incident has not impacted our ability to provide police, fire, or emergency services to our community – if you are experiencing an emergency, please dial 911.
City Hall remains open at this time. You can make utility payments in person by visiting City Hall, 602 South Main Street. Court fine payments can be made in person at the Public Safety and Justice Center, 303 East 3rd Street. Payment can be made by cash or check only at this time.
As we investigate the incident and bring our systems back online, we will look for opportunities to further enhance our existing security measures. The safety and wellbeing of our community is our utmost priority and we appreciate your patience as we work through this incident.
The city originally listed interruptions to the following services:
City phones are not working as the system is internet-based. The 9-1-1 system is still operational.
Online payments for utilities (trash and sewer) bill or court fines cannot be made. Citizens can still make payments in person with a check or cash.
Municipal Court cannot conduct any case management work.
Planning & Zoning – Front counter is open. Can take applications at the front counter. Will accept cash and checks for payment. No cards please.
Building Division – All services provided at the front counter. Can still issue building permits at the front counter. Can accept cash or checks. Can schedule inspections only at the front counter due to phones are not working.
Code Enforcement – Service provided and complaints accepted at the front counter. Cannot provide service by phone or through See Click Fix.
Health Department – case investigation for communicable diseases is limited. Other limited services include WIC services, temporary Medicaid applications, vital records, some vaccinations (COVID is still available), and animal control dispatch. If an emergency situation such as a dog bite, please call 9-1-1.
Parks and Recreation- Online services for enrollments or payments are not available. This can be done in person at the Joplin Athletic Complex. Schifferdecker Pool will be open, accepting cash only. No changes to the golf course operations.